The 2019 Cancer Patient Experience Survey from Advisory Board contained feedback from patients that can help cancer care programs to improve care by understanding patient behavior and needs in this ever-changing healthcare landscape. Here we share the top 4 patient insights we think are important.
The cancer patient journey begins well before the first appointment with an oncologist. In this year’s Advisory Board Cancer Patient Experience Survey, the results focused on what matters most to patients early in their cancer journey, and how providers can deliver better care at those early patient touch points. We reviewed the Advisory Board report with the 2019 survey results … Read More
At the recent Value in Cancer Care Summit, a former bankruptcy judge, Karen Overstreet, addressed the financial toxicity that often comes with a cancer diagnosis. Cancer is overwhelming and confusing and there is often not a lot of transparency about the financial impact. Patients are reluctant to discuss financial concerns with their care team – either out of embarrassment or … Read More
A recent study published in the Journal of the National Comprehensive Cancer Network titled “Determinants and Outcomes of Satisfaction With Healthcare Provider Communication Among Cancer Survivors” examined the impact of communication on cancer patients. They found that patients who were more satisfied with the communication with their care team experienced better outcomes. They found that effective, tailored communication can “improve … Read More
Navigating Cancer’s patient education service, which includes content from validated sources including the National Cancer Institute, will now offer its provider network access to a variety of free resources and services for blood cancer patients. Linking to the LLS website, patients can connect with LLS information specialists, social workers and nurses who work one-on-one with blood cancer patients connecting them … Read More
As the pioneer in patient relationship management, we have long advocated for putting the patient at the center of their care. We also believe that technology plays an important role, as cancer care becomes more complex and the number of stakeholders increases. Care teams need a digital platform that easily facilitates coordinated care to quickly and consistently manage patients when … Read More
Navigating Cancer surveys patients using our patient relationship management tools on an ongoing basis. Here is a summation of what they told us between July and September of 2017. The comments they provided are too numerous to include here, but are largely focused on how important access to information and education is to them and their satisfaction with their care. … Read More
Did you know Navigating Cancer’s patient education program can make a real difference for your staff and patients? We can help get validated content automatically delivered to your patients right when they need it: Contact us today to learn more!
Every day Navigating Cancer’s education engine delivers timely, personalized education to thousands of patients and their response is overwhelmingly positive. We work with our network of clinic partners to create a holistic patient experience. One key priority is to ensure patients have treatment-specific information so they are empowered to stay on treatment longer. A recent published study shows that patients who … Read More
Reducing avoidable emergency department visits and hospitalizations There is general agreement among cancer care providers, payers and health IT companies that the Oncology Care Model’s best hope of success is reducing emergency department visits and avoiding unneeded hospitalizations. Since drug prices are mostly fixed, it’s the these costly hospital visits that are a promising area for reducing the cost of … Read More